Moving NZ Dollars In and Out of Your Vegastars Account

We take deposits by Visa, Mastercard, Skrill, Neteller, Apple Pay and the crypto coins Bitcoin, Ethereum and Litecoin, with a minimum of NZ$20 on deposits and on withdrawals alike, and every withdrawal waits for a completed identity check before it leaves. Once that check is done, payouts usually arrive within 1–3 days. E-wallets are typically the quickest route out.

Amounts and What Each One Leads To

Each row pairs a figure or a route with the result you can expect, from the smallest deposit to the largest payout.

Situation	Amount or route	What happens
Deposit below the minimum	Under NZ$20	Below the general minimum deposit
Smallest regular deposit	NZ$20	Accepted as the general minimum deposit
First deposit for the welcome	NZ$20 or more	Opens a 100% match up to NZ$2,000 plus 50 free spins
Withdrawal below the minimum	Under NZ$20	Below our minimum withdrawal
Smallest withdrawal	NZ$20	Paid once the identity check is complete
Total withdrawals in a month	Up to NZ$50,000, usually	Our monthly withdrawal ceiling
A large win	A big single amount	Typically paid in instalments
E-wallet payout	Skrill or Neteller	Usually within hours
Bank transfer payout	Bank transfer	Usually the slowest route

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Timings: Verification, Route and Bonus Window

A payment with us runs on three clocks: the identity check, the payout route and, when a bonus is active, its own window. The identity check comes first: as a rule, it starts with your first withdrawal request. The review usually takes up to 24 hours once the documents are in. Where it applies, a source-of-funds check is typically added to that review.
After the check, the route sets the pace. From there, the transfer usually takes 1–3 days. An e-wallet is typically quickest, with money arriving within hours. Bank transfer, by contrast, is usually the slowest. If a bonus is running, its own window sits on top, because you typically have 5 days to clear the welcome wagering.
Larger sums follow two rules of their own. Within one month, withdrawals usually top out at NZ$50,000. A large win is typically split into instalments, so it reaches you as a series of transfers.

Paying In: Routes and the First Deposit

Cards are the most familiar way in, and Visa and Mastercard both take deposits. Apple Pay suits a phone session, since it saves typing in card numbers, and Google Pay is usually available next to it for Android users. Skrill and Neteller are the e-wallets we take, and both typically work in the other direction too. On the crypto side we accept Bitcoin, Ethereum and Litecoin, and Tether USDT, XRP and Tron are usually accepted as well.
For players in New Zealand, choosing NZD at sign-up means figures such as NZ$20 or the NZD 2,000 cap show in New Zealand dollars. Revolut is typically on offer for app-based banking. Bank transfer is usually available for players who prefer to pay straight from an account. Neosurf is typically offered as a voucher route. MiFinity usually sits alongside it as a further e-wallet.
The general minimum deposit is NZ$20. The same figure is the welcome minimum, so a first deposit of NZD 20 or more opens the first stage of our package. Choose the deposit route with the payout in mind, because a withdrawal as a rule returns to the method you paid in with. A player who wants fast payouts is better served by Skrill or Neteller than by bank transfer, which is usually the slowest route out.

Identity Verification and How Long It Takes

We require identity verification, and no withdrawal is released until it is complete. As a rule, the check takes place at your first withdrawal rather than at sign-up, so documents come into play once money is about to leave.
Typically, we need to see an identity document along with proof of your address. Proof that the payment method belongs to you is usually requested too, so keep the card, wallet or bank account you paid with to hand. A review usually takes up to 24 hours once the documents are in.
Sending the documents as soon as we ask is the simplest way to keep the payout clock short. Our games are for adults only, and you must be of legal age to hold an account and request a payout.

When Money Stalls and the Fix

When a payment does not move as expected, the cause is usually one of a few rules. Each row names the rule and the step that clears it, so you can act on most of them yourself before writing to us.

Welcome Money Tied to Your First Deposit

The welcome is tied to the cashier from the start. A first deposit of NZ$20 or more is matched 100% up to NZD 2,000 and comes with 50 free spins. The full package usually runs over three deposits up to NZD 6,000 plus 125 free spins. The welcome wagering is usually 40x. Anything the free spins win typically goes through 40x wagering too. Rounds are usually capped at NZD 25 each for as long as the bonus runs. As a rule, no bonus code is needed.
The free spins typically land on Gates of Olympus 1000 in the first two stages. The third stage usually moves them to Sugar Rush 1000. Beyond the welcome, we run cashback, typically credited instantly. A daily deposit bonus is usually on offer as well.

Reaching Us About a Payment

Our live chat handles questions about a deposit or payout, and it is usually open 24/7. Support by e-mail runs next to the chat for questions you would rather put in writing. We typically keep an FAQ section for common payment questions too. Support is usually in English only.
Before you write, have your username ready, along with the amount, the method and the time of the payment. For a crypto deposit, note which coin you used. If the question is about a withdrawal, mention whether your identity check is complete. If the payment was a bonus deposit, say so as well, because the stake limit and the wagering both apply while the bonus runs.

Payment Questions from New Zealand