Your Personal Information at Vegastars
Last updated: 24.10.2026
This policy explains, step by step, what happens to your personal information from the moment you open a Vegastars account in New Zealand. It covers the details you give us, the records our service creates while you play, the reasons we hold them and the choices you have. It applies to the account, the cashier, the game lobby and every conversation with our support team.
1. Details You Give Us
Opening an account typically means handing us an e-mail address, a username, a password and a phone number. We use these to create your account, sign you in and contact you about it. Please make sure the details are accurate and your own, because we rely on them when we verify your identity and pay out your winnings.
2. Details We Ask for During Verification
We confirm the identity of every account holder, and we hold any withdrawal until that confirmation is done. The check usually takes place when you request your first withdrawal. At that point we typically ask for an identity document and proof of address. You will usually also be asked to show that the payment method you used belongs to you. Where applicable, we typically also ask where your funds come from.
3. Records Created While You Play
Using your account leaves a trail of records. These include deposits and withdrawals with their amounts and dates, the bonuses you claim, your game activity, the safer-play settings you choose and the messages you exchange with our team through live chat or e-mail. We also collect basic technical information from your device and browser so that our pages load correctly and your session stays secure.
4. Why We Use Your Information
We use personal information to run your account, confirm who you are, process payments, apply bonus terms, answer your questions and protect the account against misuse. We also use it to honour your safer-play choices: a limit or a self-exclusion only works if we can link it to the right person.
5. Who Can See It
Access is kept to the people and companies that need it to deliver our service. That means our own support, payments and verification staff, plus service providers that help us process payments, check identity or host our systems. Each of them may use your information only for the task we give them. We also share information where the law requires it or where it is needed to prevent fraud.
6. How We Protect It
Data passing between your device and Vegastars is typically protected with SSL encryption. You can usually add two-factor authentication to your sign-in as an extra layer. On your side, a strong password that you use nowhere else and a habit of signing out on shared devices make a real difference.
7. How Long We Keep It
We keep personal information for as long as your account is open and afterwards for as long as we need it to meet our legal obligations, settle disputes or prevent fraud. When information is no longer needed, we delete it or make it anonymous.
8. Your Choices and Rights
You can ask us to show you the personal information we hold about you, and to correct anything that is wrong or out of date. To make a request, contact our team through live chat or by e-mail and tell us what you would like to see or change. We may ask you to confirm your identity first, so that nobody else can obtain your details.
If you are not satisfied with how we have handled a privacy concern, you can contact the Office of the Privacy Commissioner in New Zealand by phone on 0800 803 909 (NZ Relay available) or by post at PO Box 10 094, Wellington 6140.
9. Cookies
We use cookies and similar technologies to keep you signed in, remember your settings and understand how our pages are used. You can clear or block cookies in your browser settings, although some parts of your account will not work properly without them.
10. Changes to This Policy
When we change this policy, we update the date at the top of the page. If a change affects how we use your information significantly, we let you know before it takes effect.